Feedback in difficult situations (webinar) (EN)
Intro
Experiences that turn into skills
Turn difficult feedback conversations into moments of impact, clarity, and leadership. Giving feedback is easy—until it really matters. When emotions rise, egos get triggered, and the stakes are high, even experienced managers hesitate, soften the message, or avoid the conversation altogether.
This MBA taster session gives you a practical glimpse into how to handle feedback in difficult situations—without overpromising quick fixes or one-size-fits-all formulas. When we say difficult situations…
How comfortable are you when you:
- have to tell a high performer their behaviour is damaging to the team?
- have to address arrogance?
- confront behavior you’re not 100% sure about?
In the webinar we will explore where feedback typically breaks down:
- mixing facts with assumptions and judgments
- sending messages that trigger defensiveness instead of reflection
- avoiding the real issue and focusing on safe but irrelevant topics
- overloading feedback or, on the contrary, saying too little too late
- underestimating the role of ego and self-protection mechanisms
And we will show you what to do instead—through concrete examples and practice. We combine psychological insight (how people really react to feedback) with practical techniques you can use immediately. The goal: help you deliver feedback that is clear, specific, and constructive—without damaging relationships or trust.
This session is a taster of a full MBA Managerial feedback module, where we go deeper into both:
- the psychology behind feedback (why people resist it, distort it, or reject it)
- and practical techniques you can immediately apply—from quick, everyday feedback to more complex developmental conversations.
Key Topics
By attending this session, you will:
recognize the most common mistakes that make feedback ineffective or counterproductive
learn how to separate observable facts from interpretation and judgment
get introduced to a clear structure for feedback conversations (opening – behavior – impact – closure)
understand typical defensive reactions
gain inspiration on how to address sensitive or uncomfortable topics
experience how feedback can be delivered in a way that keeps both clarity and respect
Methodology of the Webinar
Interactive, practical, and experience-based
This online session (Zoom) is designed as a hands-on learning experience, not a lecture.
You can expect:
- short, focused theory inputs
- AI-supported role play in realistic managerial situations
- breakout discussions and shared reflection
- practical examples based on real workplace scenarios
- interactive elements and quick quizzes
The session offers a preview of the MBA learning approach, where we combine psychological insight with real-life application.
Consultants
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