Handling difficult conversations
Intro
Experience, practice, and reflection as the foundation of development
This training focuses on handling conversations that are often the biggest challenge for managers and leaders. Participants will learn techniques and principles of effective, empathetic and collaborative communication in difficult situations. The programme is based on the principles of Nonviolent Communication (M. Rosenberg) and offers practical tools for managing conflicts, strengthening cooperation and resolving critical situations with respect and clarity. The aim is to strengthen communication skills and emotional intelligence so that conversations bring solutions and promote healthy relationships within the team.
Key topics
Completing the training will help participants:
Communicate negative news sensitively and clearly
Develop empathy and understanding towards the other party
Handle complex interpersonal situations effectively and respectfully
Say “no” clearly and professionally, without offending the other person
Inspire others to cooperate willingly even in difficult situations
Training methodology
Interactive, experiential, and practical
- short theoretical inputs
- practice of new techniques
- simulations
- facilitated discussions
- role plays
It is important for us that participants develop real practical skills; therefore, we maintain a ratio of 80/20 between practical experimentation and theoretical input during the training.
Participants have the opportunity to immediately try out and experience the techniques demonstrated and explained by the trainer, and, based on targeted feedback, adjust and gradually improve their performance.
FAQ – Frequently Asked Questions
Each training session concludes with a strong link to real-life application — we work with real examples and reflect on how to transfer what has been learned into specific practical situations.
Yes, we always tailor the content to your needs—based on a pre-training questionnaire, discussions with HR or a representative of the trained team, as well as specific examples provided by participants.
The trainers are experienced facilitators who are able to engage even quieter participants—we work with different learning styles and ensure a balanced level of participation.
We measure the success of the training through participant feedback and a post-training discussion with the client. An optional part of the training can also include working with an AI tool that enables measuring participants’ skill development and progress.
We have experience across various industries—IT, manufacturing, finance, healthcare, education, services, and media. We always tailor the content to the specific culture of the organization.
We always include reflection and an action plan in the program—participants define concrete steps for applying new insights in their day-to-day work.
Informations
Contact person
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Are you interested in this training for your team? Contact us and we’ll design a training program tailored to your needs.
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