Conflicts in teams (webinar) (EN)

This MBA taster session helps you approach team conflicts as opportunities for trust, accountability, and better collaboration. You will gain a practical glimpse into dealing with conflicts without relying on simplistic advice such as “communicate more” or “just stay calm”. When we say team conflicts…

• have to address tension between two strong personalities?
• need to confront passive-aggressive behaviour or hidden resistance?
• notice that people complain behind each other’s backs but avoid speaking openly?
• have to step in when a conflict is already escalating and emotions are high?

• low trust and fear of speaking openly
• unclear ownership, expectations, and lack of accountability
• avoiding difficult topics in order to “keep the peace”
• using language that triggers defensiveness instead of dialogue
• having a reactive rather than a responsive mindset

The goal of this webinar is to show you how to prevent conflicts and how to handle existing ones in a way that is clear, respectful, and effective so that difficult conversations strengthen the team instead of damaging it. We will combine psychological insights with practical tools you can use immediately.

• the psychology behind conflicts in teams
• practical techniques you can apply immediately – from addressing everyday tensions and misunderstandings to more difficult conversations and recurring team conflicts

This online session (Zoom) is designed as a hands-on learning experience.

You can expect:

• short, focused theory inputs
• discussions and self-reflection activities
• practical examples based on real workplace misunderstandings
• interactive elements and quick quizzes
• AI-supported role play in a realistic managerial situation you can try after the webinar

The session offers a preview of the MBA learning approach, where we combine psychological insight with real-life application.