{"id":342,"date":"2025-10-08T09:55:25","date_gmt":"2025-10-08T09:55:25","guid":{"rendered":"https:\/\/maxman-consultants.com\/sk\/?post_type=product&p=342"},"modified":"2026-02-09T11:15:10","modified_gmt":"2026-02-09T11:15:10","slug":"zvladanie-narocnych-situacii-s-klientom","status":"publish","type":"product","link":"https:\/\/maxman-consultants.com\/sk\/sluzby\/portfolio-rozvojovych-programov\/zvladanie-narocnych-situacii-s-klientom\/","title":{"rendered":"Zvl\u00e1danie n\u00e1ro\u010dn\u00fdch situ\u00e1ci\u00ed s klientom"},"content":{"rendered":"
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Intro<\/h6> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Sp\u00e1jame te\u00f3riu s praxou tak, aby viedla k trvalej zmene<\/h4> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Tento tr\u00e9ning priprav\u00ed \u00fa\u010dastn\u00edkov na zvl\u00e1danie zlo\u017eit\u00fdch interakci\u00ed s klientmi tak, aby dok\u00e1zali udr\u017ea\u0165 kontrolu, budova\u0165 d\u00f4veru a podpori\u0165 dlhodob\u00fa spolupr\u00e1cu. \u00da\u010dastn\u00edci z\u00edskaj\u00fa jasn\u00e9 n\u00e1stroje, ako pochopi\u0165 psychol\u00f3giu r\u00f4znych typov z\u00e1kazn\u00edkov, efekt\u00edvne z\u00edskava\u0165 inform\u00e1cie a reagova\u0165 aj v kritick\u00fdch momentoch. Program ich prevedie situ\u00e1ciami s negat\u00edvnou sp\u00e4tnou v\u00e4zbou, agresivitou \u010di sarkazmom a poskytne techniky, ako deeskalova\u0165 nap\u00e4tie a premeni\u0165 konflikty na win-win rie\u0161enia.<\/p> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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K\u013e\u00fa\u010dov\u00e9 t\u00e9my<\/h6> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Absolvovanie tr\u00e9ningu pom\u00f4\u017ee \u00fa\u010dastn\u00edkom:<\/h4> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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\n 01 <\/div>\n
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Rozpozna\u0165 typy klientov, ich \u0161pecifik\u00e1, siln\u00e9\/slab\u00e9 str\u00e1nky a predv\u00edda\u0165 \u201etrecie plochy\u201c<\/p> <\/div>\n <\/div>\n

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Efekt\u00edvne z\u00edskava\u0165 inform\u00e1cie a odha\u013eova\u0165 skuto\u010dn\u00e9 potreby z\u00e1kazn\u00edka<\/p> <\/div>\n <\/div>\n

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Zvl\u00e1dnu\u0165 argument\u00e1ciu, budova\u0165 d\u00f4veru a udr\u017ea\u0165 pozornos\u0165 klienta<\/p> <\/div>\n <\/div>\n

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Prij\u00edma\u0165 negat\u00edvne inform\u00e1cie a reagova\u0165 s porozumen\u00edm a profesionalitou<\/p> <\/div>\n <\/div>\n

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Rie\u0161i\u0165 n\u00e1ro\u010dn\u00e9 situ\u00e1cie: n\u00e1mietky, s\u0165a\u017enosti, nespokojnos\u0165 a konflikty s d\u00f4razom na win\/win<\/p> <\/div>\n <\/div>\n

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Pou\u017ei\u0165 diplomatick\u00fd pr\u00edstup a aplikova\u0165 deeskala\u010dn\u00e9 techniky na udr\u017eanie kon\u0161trukt\u00edvnej komunik\u00e1cie<\/p> <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n

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Metodika tr\u00e9ningu<\/h6> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Interakt\u00edvne, z\u00e1\u017eitkov\u00e9 a praktick\u00e9<\/h4> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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  • kr\u00e1tke teoretick\u00e9 vstupy<\/li>\n
  • n\u00e1cvik nov\u00fdch techn\u00edk<\/li>\n
  • simul\u00e1cie<\/li>\n
  • facilitovan\u00e9 diskusie<\/li>\n
  • rolov\u00e9 hry<\/li>\n<\/ul>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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    Je pre n\u00e1s d\u00f4le\u017eit\u00e9, aby \u00fa\u010dastn\u00edci nadobudli re\u00e1lne praktick\u00e9 zru\u010dnosti, preto pri \u0161koleniach zachov\u00e1vame pomer medzi praktick\u00fdm experimentovan\u00edm a teoretick\u00fdmi vstupmi na \u00farovni 80 \/ 20.\u00a0<\/strong><\/p>\n

    \u00da\u010dastn\u00edci maj\u00fa mo\u017enos\u0165 si jednotliv\u00e9 techniky, ktor\u00e9 im vysvet\u013euje a demon\u0161truje \u0161kolite\u013e, okam\u017eite sk\u00fa\u0161a\u0165 a za\u017ei\u0165 na vlastnej ko\u017ei a na z\u00e1klade cielenej sp\u00e4tnej v\u00e4zby upravova\u0165 a postupne zlep\u0161ova\u0165 svoj v\u00fdkon.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n

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    FAQ – \u010dasto kladen\u00e9 ot\u00e1zky<\/h6> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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    \n Ako tr\u00e9ning pom\u00f4\u017ee v praxi?<\/strong>\n <\/div>\n
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    Ka\u017ed\u00fd tr\u00e9ning kon\u010d\u00ed prepojen\u00edm na prax \u2013 pracujeme s re\u00e1lnymi pr\u00edkladmi a reflexiou, ako nau\u010den\u00e9 prenies\u0165 do konkr\u00e9tnych situ\u00e1ci\u00ed z praxe.<\/p> <\/div>\n <\/div>\n

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    \n M\u00f4\u017eeme obsah upravi\u0165 pod\u013ea na\u0161ich intern\u00fdch situ\u00e1ci\u00ed?<\/strong>\n <\/div>\n
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    \u00c1no, obsah v\u017edy prisp\u00f4sobujeme va\u0161im potreb\u00e1m \u2013 pod\u013ea vstupn\u00e9ho dotazn\u00edka, rozhovoru s HR alebo z\u00e1stupcom \u0161kolen\u00e9ho t\u00edmu ako aj na z\u00e1klade konkr\u00e9tnych pr\u00edkladov \u00fa\u010dastn\u00edkov.<\/p> <\/div>\n <\/div>\n

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    \n Ako zabezpe\u010d\u00edte zapojenie v\u0161etk\u00fdch \u00fa\u010dastn\u00edkov?<\/strong>\n <\/div>\n
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    Tr\u00e9neri s\u00fa sk\u00fasen\u00ed facilit\u00e1tori, ktor\u00ed dok\u00e1\u017eu zapoji\u0165 aj tich\u0161\u00edch \u00fa\u010dastn\u00edkov \u2013 pracujeme s r\u00f4znymi \u0161t\u00fdlmi u\u010denia a db\u00e1me na rovnov\u00e1hu zapojenia.<\/p> <\/div>\n <\/div>\n

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    \n Kto bude tr\u00e9ning vies\u0165 a ak\u00e9 m\u00e1 sk\u00fasenosti?<\/strong>\n <\/div>\n
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    Tr\u00e9ning vedie lektor, ktor\u00fd m\u00e1 sk\u00fasenosti s podobn\u00fdmi cie\u013eov\u00fdmi skupinami \u2013 v\u017edy pon\u00fakame kr\u00e1tky profil na schv\u00e1lenie, aby ste si boli ist\u00ed vhodnos\u0165ou.<\/p> <\/div>\n <\/div>\n

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    \n Ako meriame \u00faspe\u0161nos\u0165 tr\u00e9ningu?<\/strong>\n <\/div>\n
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    \u00daspe\u0161nos\u0165 meriame prostredn\u00edctvom sp\u00e4tnej v\u00e4zby \u00fa\u010dastn\u00edkov a v potr\u00e9ningovom rozhovore so zad\u00e1vate\u013eom. Volite\u013enou s\u00fa\u010das\u0165ou tr\u00e9ningu m\u00f4\u017ee by\u0165 aj pr\u00e1ca s AI n\u00e1strojom, ktor\u00fd umo\u017e\u0148uje meranie progresu zru\u010dnost\u00ed \u00fa\u010dastn\u00edkov.<\/p> <\/div>\n <\/div>\n

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    \n M\u00e1te sk\u00fasenosti s na\u0161\u00edm typom firmy \/ odvetv\u00edm?<\/strong>\n <\/div>\n
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    M\u00e1me sk\u00fasenosti z r\u00f4znych odvetv\u00ed \u2013 IT, v\u00fdroba, financie, zdravotn\u00edctvo, vzdel\u00e1vanie, slu\u017eby a m\u00e9di\u00e1. Obsah v\u017edy prisp\u00f4sobujeme konkr\u00e9tnej kult\u00fare organiz\u00e1cie.<\/p> <\/div>\n <\/div>\n

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    \n M\u00f4\u017eeme tr\u00e9ning realizova\u0165 online?<\/strong>\n <\/div>\n
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    \u00c1no, v\u00e4\u010d\u0161inu na\u0161ich tr\u00e9ningov m\u00f4\u017eeme realizova\u0165 aj online \u2013 formou interakt\u00edvnych workshopov, ktor\u00fdch s\u00fa\u010das\u0165ou je pr\u00e1ca v men\u0161\u00edch skupin\u00e1ch v breakout miestnostiach.<\/p> <\/div>\n <\/div>\n

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    \n Ako vieme zabezpe\u010di\u0165, \u017ee \u00fa\u010dastn\u00edci prenes\u00fa nau\u010den\u00e9 do praxe?<\/strong>\n <\/div>\n
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    Do programu v\u017edy zara\u010fujeme reflexiu a ak\u010dn\u00fd pl\u00e1n \u2013 \u00fa\u010dastn\u00edci si stanovuj\u00fa konkr\u00e9tne kroky, ako nov\u00e9 poznatky aplikova\u0165 v re\u00e1lnej pr\u00e1ci.<\/p> <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":1052,"template":"","meta":{"inline_featured_image":false},"cielova-skupina":[28,27],"lektori":[],"formy":[],"kategoria_aktualnych_kurzov":[],"product_specials":[34],"product_brand":[],"product_cat":[60],"class_list":{"0":"post-342","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_specials-predaj-a-starostlivost-o-zakaznikov","7":"product_cat-portfolio-rozvojovych-programov","9":"first","10":"instock","11":"virtual","12":"taxable","13":"product-type-simple"},"yoast_head":"\nZvl\u00e1danie n\u00e1ro\u010dn\u00fdch situ\u00e1ci\u00ed s klientom - Maxman [SK]<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/maxman-consultants.com\/sk\/sluzby\/portfolio-rozvojovych-programov\/zvladanie-narocnych-situacii-s-klientom\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zvl\u00e1danie n\u00e1ro\u010dn\u00fdch situ\u00e1ci\u00ed s klientom - 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