{"id":1530,"date":"2025-12-03T08:59:54","date_gmt":"2025-12-03T08:59:54","guid":{"rendered":"https:\/\/maxman-consultants.com\/sk\/?post_type=product&p=1530"},"modified":"2026-03-19T14:04:54","modified_gmt":"2026-03-19T14:04:54","slug":"efektivna-komunikacia-so-zakaznikom-2","status":"publish","type":"product","link":"https:\/\/maxman-consultants.com\/sk\/sluzby\/aktualne-kurzy\/efektivna-komunikacia-so-zakaznikom-2\/","title":{"rendered":"Efekt\u00edvna komunik\u00e1cia so z\u00e1kazn\u00edkom (SK)<\/span>"},"content":{"rendered":"
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Intro<\/h6> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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U\u010denie postaven\u00e9 na sk\u00fasenostiach, reflexii a praxi<\/h4> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Tento tr\u00e9ning je zameran\u00fd na pochopenie d\u00f4le\u017eitosti z\u00e1kazn\u00edckej orient\u00e1cie a na zvl\u00e1dnutie konkr\u00e9tnych met\u00f3d efekt\u00edvnej komunik\u00e1cie so z\u00e1kazn\u00edkmi. \u00da\u010dastn\u00edci z\u00edskaj\u00fa praktick\u00e9 tipy, ako presne identifikova\u0165 potreby z\u00e1kazn\u00edka, vhodne reagova\u0165 a t\u00fdm zv\u00fd\u0161i\u0165 jeho spokojnos\u0165. Program pon\u00faka jasn\u00e9 a okam\u017eite pou\u017eite\u013en\u00e9 n\u00e1stroje pre ka\u017edodenn\u00fd kontakt so z\u00e1kazn\u00edkmi \u2013 extern\u00fdmi aj intern\u00fdmi \u2013 vr\u00e1tane rie\u0161enia n\u00e1ro\u010dn\u00fdch situ\u00e1ci\u00ed a deeskal\u00e1cie konfliktov.<\/p> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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K\u013e\u00fa\u010dov\u00e9 t\u00e9my<\/h6> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Absolvovanie tr\u00e9ningu pom\u00f4\u017ee \u00fa\u010dastn\u00edkom:<\/h4> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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\n 01 <\/div>\n
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identifikova\u0165 potreby a o\u010dak\u00e1vania z\u00e1kazn\u00edkov a adekv\u00e1tne na ne reagova\u0165 <\/p> <\/div>\n <\/div>\n

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pou\u017e\u00edva\u0165 otvoren\u00e9 ot\u00e1zky a akt\u00edvne po\u010d\u00favanie ako z\u00e1klad z\u00e1kazn\u00edckej komunik\u00e1cie <\/p> <\/div>\n <\/div>\n

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rozozn\u00e1va\u0165 typy z\u00e1kazn\u00edkov a zvoli\u0165 vhodn\u00fd sp\u00f4sob komunik\u00e1cie <\/p> <\/div>\n <\/div>\n

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vyu\u017e\u00edva\u0165 soci\u00e1lne \u0161t\u00fdly pri pr\u00e1ci so z\u00e1kazn\u00edkmi (siln\u00e9 a slab\u00e9 str\u00e1nky, \u0161pecifik\u00e1) <\/p> <\/div>\n <\/div>\n

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zvl\u00e1da\u0165 n\u00e1ro\u010dn\u00e9 situ\u00e1cie a uplatni\u0165 deeskala\u010dn\u00e9 taktiky v praxi <\/p> <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n

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Metodika tr\u00e9ningu<\/h6> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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Interakt\u00edvne, z\u00e1\u017eitkov\u00e9 a praktick\u00e9<\/h4> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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  • kr\u00e1tke teoretick\u00e9 vstupy<\/li>\n
  • n\u00e1cvik nov\u00fdch techn\u00edk<\/li>\n
  • simul\u00e1cie<\/li>\n
  • facilitovan\u00e9 diskusie<\/li>\n
  • rolov\u00e9 hry<\/li>\n<\/ul>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n
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    Je pre n\u00e1s d\u00f4le\u017eit\u00e9, aby \u00fa\u010dastn\u00edci nadobudli re\u00e1lne praktick\u00e9 zru\u010dnosti, preto pri \u0161koleniach zachov\u00e1vame pomer medzi praktick\u00fdm experimentovan\u00edm a teoretick\u00fdmi vstupmi na \u00farovni 80 \/ 20.<\/p>\n

    \u00da\u010dastn\u00edci maj\u00fa mo\u017enos\u0165 si jednotliv\u00e9 techniky, ktor\u00e9 im vysvet\u013euje a demon\u0161truje \u0161kolite\u013e, okam\u017eite sk\u00fa\u0161a\u0165 a za\u017ei\u0165 na vlastnej ko\u017ei a na z\u00e1klade cielenej sp\u00e4tnej v\u00e4zby upravova\u0165 a postupne zlep\u0161ova\u0165 svoj v\u00fdkon.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n

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    FAQ – \u010dasto kladen\u00e9 ot\u00e1zky<\/h6> <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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    \n Kto sa m\u00f4\u017ee na otvoren\u00fd tr\u00e9ning prihl\u00e1si\u0165?<\/strong>\n <\/div>\n
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    Tr\u00e9ning je ur\u010den\u00fd pre jednotlivcov z r\u00f4znych firiem a odvetv\u00ed. Nie je potrebn\u00e9 \u017eiadne \u0161peci\u00e1lne predch\u00e1dzaj\u00face vzdelanie \u2013 d\u00f4le\u017eit\u00fd je z\u00e1ujem rozv\u00edja\u0165 sa v danej t\u00e9me.<\/p> <\/div>\n <\/div>\n

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    \n Ako prebieha de\u0148 tr\u00e9ningu?<\/strong>\n <\/div>\n
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    Od 8:30 je otvoren\u00fd priestor na networking s ostatn\u00fdmi \u00fa\u010dastn\u00edkmi. Samotn\u00fd tr\u00e9ning prebieha od 9:00 do 16:30 s prest\u00e1vkou na obed medzi 12:00-13:00.<\/p> <\/div>\n <\/div>\n

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    \n Ako je zabezpe\u010den\u00e9 zapojenie v\u0161etk\u00fdch \u00fa\u010dastn\u00edkov, ke\u010f je skupina zmie\u0161an\u00e1?<\/strong>\n <\/div>\n
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    Na\u0161i tr\u00e9neri maj\u00fa sk\u00fasenos\u0165 s facilit\u00e1ciou zmie\u0161an\u00fdch skup\u00edn. Striedame individu\u00e1lne aktivity, pr\u00e1cu v dvojiciach, v mal\u00fdch skupin\u00e1ch aj spolo\u010dn\u00e9 diskusie. V\u010faka men\u0161iemu po\u010dtu \u00fa\u010dastn\u00edkov m\u00e1 ka\u017ed\u00fd priestor zapoji\u0165 sa.<\/p> <\/div>\n <\/div>\n

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    \n Kto bude tr\u00e9ning vies\u0165 a ak\u00e9 m\u00e1 sk\u00fasenosti?<\/strong>\n <\/div>\n
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    Tr\u00e9ning vedie lektor, ktor\u00fd m\u00e1 odborn\u00e9 sk\u00fasenosti v danej t\u00e9me. Pri ka\u017edom tr\u00e9ningu n\u00e1jdete kr\u00e1tky profil tr\u00e9nera.<\/p> <\/div>\n <\/div>\n

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    \n Ako tr\u00e9ning pom\u00f4\u017ee v praxi?<\/strong>\n <\/div>\n
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    Do programu v\u017edy zara\u010fujeme reflexiu a ak\u010dn\u00fd pl\u00e1n \u2013 \u00fa\u010dastn\u00edci si stanovuj\u00fa konkr\u00e9tne kroky, ako nadobudnut\u00e9 poznatky okam\u017eite aplikova\u0165 v praxi.<\/p> <\/div>\n <\/div>\n

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    \n Je na tr\u00e9ningu zabezpe\u010den\u00e9 ob\u010derstvenie?<\/strong>\n <\/div>\n
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    \u00c1no, po\u010das tr\u00e9ningu zabezpe\u010dujeme \u00fa\u010dastn\u00edkom k\u00e1vu, \u010daj, drobn\u00e9 pe\u010divo a ovocie. Obed si \u00fa\u010dastn\u00edci rie\u0161ia individu\u00e1lne, je mo\u017enos\u0165 naobedova\u0165 sa v budove Maxmanu, alebo v podnikoch v okol\u00ed.<\/p> <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n

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    P\u00e1\u010dilo sa mi s\u00fastredi\u0165 sa nielen na rie\u0161enia probl\u00e9mu, ale vlo\u017ei\u0165 do toho em\u00f3cie a zamera\u0165 sa na potreby oboch str\u00e1n.<\/blockquote>

    Monika<\/p>

    D\u00f4vera<\/p><\/div><\/div> <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":1273,"template":"","meta":{"inline_featured_image":false},"cielova-skupina":[67,65,27],"lektori":[50],"formy":[48],"kategoria_aktualnych_kurzov":[78,77],"product_specials":[40],"product_brand":[],"product_cat":[18],"class_list":{"0":"post-1530","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"lektori-veronika-timkova","7":"product_specials-kurzy-pre-verejnost","8":"product_cat-aktualne-kurzy","10":"first","11":"instock","12":"virtual","13":"taxable","14":"purchasable","15":"product-type-simple"},"yoast_head":"\nEfekt\u00edvna komunik\u00e1cia so z\u00e1kazn\u00edkom (SK) - Maxman [SK]<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/maxman-consultants.com\/sk\/sluzby\/aktualne-kurzy\/efektivna-komunikacia-so-zakaznikom-2\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Efekt\u00edvna komunik\u00e1cia so z\u00e1kazn\u00edkom (SK) - 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